Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: neptonion@outlook.com
Q: Where do you ship from?
A: We ship from the USA.
Q: How long will it take for my items to arrive?
A: It will usually take 5-8 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
Q: How long will it take to dispatch the order?
A: It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.
Q: Do you ship Worldwide?
A: Yes! We want the whole world to enjoy our products!
Q: Which currency will I be charged in?
A: We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q: Will I receive a confirmation number when I place my order?
A: Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q: Who can I contact if I have a problem with my order?
A: All inquiries can be forwarded to support
Q: Is Checkout on this site safe and secure?
A: You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q: If I enter my email address will you sell my information?
A: We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q: Will I (the customer) have to pay customs?
A: For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
